The HP M570dn Repair – errors and Event Logs guide.

Before you start opening your HP M570dn and start changing parts make sure to check the event log to repair only the necessary parts.

How to Print the event log:

  1. Make sure the product is in the ready state.
  2. From the Home screen on the product control panel, touch the Setup button.
  3. Touch the left arrow button, and then quickly touch the Cancel button.
  4. The product returns to the Ready state. touch the Setup button to reopen the menus.
  5. Touch the 2ndary Service menu.
  6. Touch the Service Reports menu.
  7. Touch the Error Report item.

How to show the event log:

You can use HP Device Toolbox to view the event log from a computer.

  1. Click the Start button, and then click the Programs item.
  2. Click your HP product group, and then click the HP Device Toolbox item.
  3. Click the Home tab, and then click the Event Log item. The event log shows a list of all product events and errors.

The following table contains any event log codes for this product that correspond to a control-panel error message.

13.0000Paper jam
20.0000Memory out
21.0000Page misfeed or mispick
41.2000Beam detect malfunction
41.3000Unexpected size
50.0000Fuser error
50.1000Low fuser temperature error
50.3000High fuser temperature error
50.4000Fuser drive circuit error
51.0000Beam detect or laser error
52.0000Engine laser scanner error
55.3000Engine-formatter communication error
55.4000Engine communication timeout error
57.0000Fan motor error
57.0600Fan motor error

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M570dn Repair – Errors and Event Logs