The HP M570dn Repair – errors and Event Logs guide.

Before you start opening your HP M570dn and start changing parts make sure to check the event log to repair only the necessary parts.

How to Print the event log:

  1. Make sure the product is in the ready state.
  2. From the Home screen on the product control panel, touch the Setup button.
  3. Touch the left arrow button, and then quickly touch the Cancel button.
  4. The product returns to the Ready state. touch the Setup button to reopen the menus.
  5. Touch the 2ndary Service menu.
  6. Touch the Service Reports menu.
  7. Touch the Error Report item.

How to show the event log:

You can use HP Device Toolbox to view the event log from a computer.

  1. Click the Start button, and then click the Programs item.
  2. Click your HP product group, and then click the HP Device Toolbox item.
  3. Click the Home tab, and then click the Event Log item. The event log shows a list of all product events and errors.

The following table contains any event log codes for this product that correspond to a control-panel error message.

Code Description
13.0000 Paper jam
20.0000 Memory out
21.0000 Page misfeed or mispick
41.2000 Beam detect malfunction
41.3000 Unexpected size
50.0000 Fuser error
50.1000 Low fuser temperature error
50.3000 High fuser temperature error
50.4000 Fuser drive circuit error
51.0000 Beam detect or laser error
52.0000 Engine laser scanner error
55.3000 Engine-formatter communication error
55.4000 Engine communication timeout error
57.0000 Fan motor error
57.0600 Fan motor error

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M570dn Repair – Errors and Event Logs